NOS MEP/NO101

National Occupational Standard (THEORY )

Unit Code MEP/N0101

Unit Title

(Task) Work effectively within sector

Description This unit specifies the performance outcomes, skills and knowledge required to work
effectively within Indian sector

Scope This unit is common to many job roles in the Indian skills system.

The unit covers sector requirements to:

 Work within the Indian skills system

 Work within the organization’s quality framework

 Manage work and work relationships and work effectively in the workplace

 Apply a client focused approach

 Work ethically

 Apply Health, Safety and Environment (HSE) practices in a training / assessment
environment

Elements and Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

1. Work within the indian skills system

PC1. Access information and advice on policies and programs in the Indian skills
system on a regular basis and apply knowledge to work performed in
accordance with organizational procedures

2. Work within the organization’s
quality framework.

PC2. Undertake work according to the organization’s quality assurance policies,
procedures, processes and codes of conduct.

PC3. Undertake work according to relevant ethical and legal responsibilities.

3. Manage work and work relationships
and work effectively in the workplace

PC4. Plan and undertake work collaboratively with colleagues through sharing information and ideas and working together on agreed outcomes.

PC5. Obtain, evaluate and act upon feedback from clients and colleagues

PC6. Perform tasks to the required workplace standard

PC7. Complete administrative duties accurately, systematically and within
required timeframes

PC8. Effectively use established communication systems and protocols in the workplace

4. Apply a client focused approach

PC9. Identify clients and their needs through effective communication and use this information to develop effective work practices and outcomes.

5. Work ethically
PC10. Protect the rights of the client/leaner when delivering services

PC11. Ensure services are delivered equally to all clients regardless of personal and
cultural beliefs

PC12. Recognise potential ethical issues in the workplace and discuss with an
appropriate person

PC13. Recognise unethical conduct and report to an appropriate person

PC14. Apply organisational guidelines and legal requirements on disclosure and
confidentiality

6. Apply HSE practices in a training /assessment environment

PC15. Demonstrate awareness of personal values and attitudes to ensure non￾judgemental practice

PC16. Recognise, avoid and/or address any conflict of interest

PC17. Promote a safe working environment and adhere to risk management strategies for clients, colleagues and others who enter the workplace, in accordance with duty of care requirements

PC18. Identify, control and report HSE issues relating to immediate work
environment according to procedures

PC19. Work safely and apply HSE practices in the training environment including
using appropriate personal protective equipment (PPE) where required

PC20. Follow emergency response procedures

PC21. Document safety records according to organisational policies.